Mignoni, AndréaFracaro, João Vitor2024-03-072024-03-072022https://repositorio.uricer.edu.br/handle/35974/611This work aims to present a study developed on abusive practices within the field of Consumer Law and the performance of the National Consumer Defense System in relation to these practices, that is, to clarify and show the consumer the meanings and practices in cases practical examples such as everyday life and jurisprudence, also helping the population, showing different forms of help if necessary. This work begins with a brief explanation of the evolution of trade and the parties present in the negotiation itself, followed by an analysis of abusive practices along with examples. It concludes by demonstrating some of the means of consumer protection, highlighting the Procon, Public Ministry, Public Defender and other means more accessible to the consumer.pt-BRDireitoPráticas abusivasDefesa do consumidorTrabalho de Conclusão de Curso