Langoski, Leandro MarcioBaldissera, Joana Aparecida2021-04-122021-04-122019http://repositorio.uricer.edu.br/handle/35974/334In the current scenario where financial institutions find themselves there is a great growth in the digital age, that is, influences the client to make their own transactions and self-contract their own products and services in the comfort of their home, work ... finally where Anytime and whenever you want, through this article we will study how far this is feasible, if it is satisfactory for financial institutions and clients and how it impacts on bank versus customer relationships.pt-BRBancos digitaisBancos tradicionaisMovimentação financeiraArtigo Científico