Lucas, Marcos AndréKomka, Kelwin2021-04-122021-04-122020http://repositorio.uricer.edu.br/handle/35974/339The means of communication expanded with the commercial use of the internet and, with this expansion, several needs grew on the same scale, one of them being the demand for fast and quality support service. This type of customer service must be well planned, so that there is no possibility of problems and delays. Currently, the automation of these services may be the key to ensure that the service is provided in the best possible way. This work presents a chatbot system with integration to platforms, for automation of the support service. This tool uses the AIML language and the Sequence to Sequence model as intelligent agents. It also integrates with an instant messaging application, Telegram and, a help desk platform, JIRA. Its use should automate the entry of information by customers and improve the customer service experience.pt-BRCiência da ComputaçãoAutomaçãoAprendizado de máquinaIntegraçãoTrabalho de Conclusão de Curso