Comunicação entre enfermeiros e familiares em unidade de terapia intensiva para adultos, na perspectiva dos profissionais

Abstract

The intensive care unit (ICU) is intended to the health assistance to risk patients and the communication, verbal especially, constitutes as a important ability to establish trust relationship, contributing to the families reception. General objective: Understand how the nurses develop the verbal communication process in the reception of ICU patients’ families. Methodology: It is a descriptive and exploratory qualitative approach field research and the data collect was realized by half structured interview about the communication process between nurses and families on ICU. Results and discussion: The mainly communication elements identified were families orientations about setor’s standards and routines and patient’s health condition. Concerning the difficulties faced by the professionals, it was found the apprehension in the bad news communication. Final considerations: It is noted the communication importance as care instrument in the professionals nurse’s practice, in especial mode with the patients’ families.